Privacy Policy

 

Last Updated: 7 August 2026

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At Twist Coffee ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

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Twist Coffee is a UK-based supplier of commercial coffee machines, speciality coffee, coffee accessories and related services.

If you have any questions about this Privacy Policy or how we use your data, please contact us:

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Twist Coffee
Office 1, The Mousery
Beeches Road
Wickford
Essex
SS11 8GH

Email: sales@twistcoffee.co.uk
Telephone: 01245 922129

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2. Information We Collect

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We may collect the following personal information when you use our website or contact us:

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• Name

• Business name

• Email address

• Telephone number

• Billing and delivery addresses

• Payment information (processed securely by our payment providers)

• Information submitted through contact forms

• Order history

• IP address

• Browser type and device information

• Website usage data collected through cookies

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3. How We Use Your Information

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We use your personal information to:

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• Process and fulfil your orders

• Respond to enquiries

• Provide quotations

• Deliver products and services

• Arrange installations or servicing

• Improve our website and customer experience

• Send order updates

• Send marketing communications where you have opted in

• Meet our legal and regulatory obligations

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4. Legal Basis for Processing

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We process your personal data under one or more of the following lawful bases:

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• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Your consent (where required)

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5. Marketing

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If you choose to receive marketing communications, we may send you information about:

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• New products

• Coffee machines

• Coffee beans

• Promotions

• Industry news

• Special offers

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You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

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6. Sharing Your Information

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We never sell your personal information.

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We may share your data with trusted third parties where necessary, including:

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• Delivery and courier companies

• Payment processors

• Website hosting providers

• IT support providers

• Accountants and professional advisers

• Service engineers and installation partners where required

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These organisations are required to keep your information secure.

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7. Cookies

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Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

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• Remember your preferences

• Improve website performance

• Analyse website traffic

• Measure marketing effectiveness

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You can manage or disable cookies through your browser settings.

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8. Data Retention

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We only keep your personal information for as long as necessary to:

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• Fulfil your order

• Meet legal requirements

• Resolve disputes

• Maintain accounting records

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When no longer required, your data will be securely deleted or anonymised.

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9. Data Security

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We take appropriate technical and organisational measures to protect your personal information from:

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• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

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While we work hard to keep your information secure, no internet transmission can be guaranteed to be completely secure.

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10. Your Rights

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Under UK GDPR you have the right to:

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• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Request transfer of your data (data portability)

• Withdraw consent where applicable

• Lodge a complaint with the Information Commissioner's Office (ICO)

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More information is available from the Information Commissioner's Office.

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11. Third-Party Links

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Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

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12. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.

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13. Contact Us

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If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

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Twist Coffee
Office 1, The Mousery
Beeches Road
Wickford
Essex
SS11 8GH

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Email: sales@twistcoffee.co.uk

Telephone: 01245 922129